Speaker: Holly Witchey, Director of New Media, Cleveland Museum of Art
A nice presentation, but not exactly what I was expecting. (She warned us of that at the beginning.) Here is what I wrote down from it:
A study showed that the time reference service was most needed by students was 2:00am. To whom did students most go for reference service? Their parents. So, University of Rochester (I believe) started giving parents some information to help their kids when reference questions came up.
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